Jobs for Service Advisors
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Service Manager Job Description
A automotive service manager has the primary responsibility to make sure customers receive consistent, timely and accurate service. To ensure this the automotive service manager puts together a team of high performance individuals who can follow the procedures and processes of the company.
Superior Customer Service Skills
During all hours of a companies operation a automotive service manager acts as the companies primary customer service manager or makes sure one is on duty. Their focus is on making sure there is accurate customer service through proper selling, service and support. They make sure teams execute all their assigned duties every day through speed and expertise. Automotive service managers must also immediately remedy any shortfall or breakdown in service. They must make sure customer service is recognized, encouraged and acknowledged. Substandard performance is not tolerated by automotive service managers and they take all appropriate actions to correct problems. In order to become an automotive service manager an individual must have one to two years experience along with a current valid drivers license. You must be prepared to work extended time of about ten to twelve hours a day and have prolonged standing and walking while at work.
Weekends Required
Weekends for automotive service managers are regular and frequent. To be an automotive service manager you should be able to handle stressful situations and be good in communicating with customers, technicians, commercial trucking companies, parts clerks, F & I, management, diesel mechanics, body shop staff, and other office staff..
There are six specific job duties for the automotive service manager. The first of these is to greet customers when they arrive and receive the vehicle information. After the appointment the service manager must them schedule a return service appointment. The second duty is to clearly explain any repair order information to the customer and readily take in the requests of the customer for specific services desired.
The third duty is to confirm the service repairs by test driving the vehicle and referring specific technicians to the customer. Estimating both time for repair and cost is the fourth duty of service manager, while doing this they should also consider the schedule of the customer. Maintaining high standards through the handling of customer complaints is the fifth duty. The final duty is to check the status of repairs and keeping the customer notified if any new problems arise. They also get approval from the customer if any additional work needs to be performed.
Experience Preferred
The job requirements for a service manager include being in a dealership position for at least two years. It is also recommended that a person have at least a general knowledge of a vehicles mechanical operations. Most companies prefer automotive service managers to have certification through the National Institute for Automotive Service Excellence. In general good communication skills are needed for service managers.
At the high school or community college level a good preparation to have for this job is the successful completion of the National Automotive Technicians Education Foundation's certified training course. General knowledge is needed in automotive service and technology, analytical skills, business, computers, electronics and mathematics.
Service Director
There is the potential to advance to managerial positions as a service manager once you have proper experience. Additional positions you can attain include service director. Service managers typically make an annual salary of between forty and sixty thousand. Depending on your location, experience and the size of the company your annual salary will vary. Most service manager positions come with health insurance and retirement benefits, but this can vary depending on the employer you work for.
